IDA’s Call Quality Review Program lets you listen to recordings every incoming new patient call. This call monitoring feature is one of the most requested features by our doctors.
Call Recording and Call Tracking for new patient leads can be turned on or off in the Control Panel. We can track information about incoming calls, including the caller’s name, location, phone number, the length of their call – even a recording of the call itself that you can review at any time. All of this lets you make sure your team follows up on appointment requests.
This feature doesn’t just include the dental appointment requests coming in through your New Patient Portals. Your national and local dental directory listings are also included.
“Having been with IDA for the past 7 years, I know my website consistently and predictably provides my practice with the types of patient cases I like best – profitable ones! Just last week, we finished production and collection on a $17,500 Sedation/Cosmetics case. Without my internet presence, this patient never would have found our practice!”
Alex Tavitian, DDS, Burbank, CA
New Patient Appointment Requests
Our primary job at IDA is to generate the maximum number of new patient appointment requests from the Internet and deliver them to your practice for booking into your dental schedule. It is a two-step process: we generate, you book.
Your IDA New Patient Control Panel tracks our success and holds us responsible for our efforts. Call quality review allows you to monitor your team’s skills at converting the request into an appointment.
You can review your leads, listen to the recordings, and see report graphs of your IDA dental marketing campaign in the online Control Panel.
